Managed AI Operations · Continuous QA

See drift early.
Fix it before users notice.

Production quality + drift monitoring with live dashboards, SLA alerts, root-cause triage and retraining feedback loops — so you ship the model and we keep it sharp.

Capabilities

Built for production, not just demos.

  • Production sampling + scoring with calibrated reviewers
  • Drift detection across topics, languages, demographics, and intents
  • Pre-defined SLA bands with auto-alerting
  • Root-cause triage on drift signals
  • Catalog + retrieval quality monitoring
  • Retraining + RLHF feedback loop
  • Live dashboards + monthly executive reports
  • Multi-tenant + multi-model support
Specs at a glance
Sampling rate0.1% – 5% configurable
Alert latency<10 min
SLA bandsCustom per use case
Languages60+
Dashboard refresh1 min
Reporting cadenceDaily + Monthly Exec
Workflow

How a typical engagement runs.

Step 1

Define

Set SLA bands, sampling rules, alert thresholds, and the failure-mode taxonomy.

Step 2

Sample

Production traffic sampled (stratified by slice) and routed to reviewer pool.

Step 3

Score

Multi-rubric scoring + free-form rationale; drift signals computed per slice.

Step 4

Alert

Auto-alert into Slack / PagerDuty / Linear when SLA breached or drift detected.

Step 5

Iterate

Triaged samples enriched as training data; closed-loop into your retraining.

Deliverables

What you get in your bucket.

Real-time QA + drift dashboard
Slack / PagerDuty alert integration
Daily quality digest + monthly exec report
Failure-mode taxonomy + counts per slice
Drift signals (KL / distribution-shift)
Retraining data export
FAQ

Questions, answered.

What sampling rate makes sense?

We typically start at 1% and adjust based on observed variance. For high-stakes domains (medical, legal) we recommend 3-5%.

How do you detect drift?

Topic-distribution shift, demographic-slice accuracy delta, query-intent distribution, and rubric-score trend with statistical significance.

Does this replace my model monitoring stack?

Complements it. Your stack monitors infra and basic metrics; we monitor accuracy + safety + bias on a sampled human-graded basis.

Multi-tenant?

Yes — segment by tenant, region, version, or any custom slice. Per-tenant dashboards and alerts.

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