Managed AI Operations

Production AI,
always on duty.

24×7 multilingual human-in-the-loop ops, search relevance evaluation and continuous QA — the operational backbone that keeps your AI accurate, safe and within SLA.

Start a project See capabilities
Trusted by
SOC 2 Type II
ISO 27001
HIPAA
24×7 SLA
3 regions
24×7
Coverage · 3 regions
<60s
p50 review SLA
12k+
Daily actions per pod
99.4%
QA pass rate
What's inside

Everything you need to ship production-grade data.

A single platform that covers the full lifecycle — from sourcing through evaluation and deployment.

24×7 follow-the-sun coverage across 3 regions
Multilingual support across 60+ languages
Human-in-the-loop for low-confidence model outputs
Search relevance grading with NDCG / DCG calibration
Continuous QA + drift monitoring on production
Tiered routing — automated triage + human escalation
API + webhook integration with your platform
Live dashboards with SLA + accuracy + drift alerts
Weekly reviewer rotations + welfare programs
Sub-engines

Pick the workflow your team needs.

Human In the Loop

Route low-confidence model outputs to expert reviewers within seconds; close the feedback loop into training.

  • Sub-60s SLA
  • Tiered confidence routing
  • Feedback into training

Search Evaluation

Human-rated relevance pipelines for retrieval and ranking — calibrated, multilingual, fast.

  • 4 & 7-point relevance scales
  • NDCG / DCG reports
  • Per-query calibration

Continuous QA

Quality + drift monitoring on production traffic with alerts and root-cause triage.

  • Live drift dashboards
  • SLA + accuracy alerts
  • Root-cause triage

AI Incident Response

Rapidly detect, investigate and resolve AI incidents with expert human reviewers, escalation workflows and detailed root-cause analysis.

  • 24×7 incident response
  • Root-cause analysis
  • Escalation workflows
Industry outcomes

Real results, not demos.

Retail

Sub-60s moderation across 14 languages

0.2s p50
BFSI

HITL for fraud-AI low-confidence calls

+27% recall
Public Sector

Search eval for citizen-services portal

NDCG 0.91
FAQ

Questions, answered.

How does HITL routing work?

Your model returns a confidence + decision. Above your threshold the action proceeds; below it we queue for human review within your SLA. Decisions feed back into training.

What's your SLA?

Sub-60 seconds p50 for tier-1 categories. Standard reviews complete in <5 minutes. We commit to your SLA contractually.

How do you handle multilingual?

60+ languages with native-speaker reviewers across 3 regions. Auto-route to the right language pod based on language detection.

Can you integrate with my stack?

Yes — REST + webhook API, plus pre-built integrations for major moderation platforms (Hive, Sift, Spectrum Labs) and message queues.

Related engines

AI Data Services

Collection + annotation for the same pods.

Evaluation, Trust & Safety

Pre-prod eval + red-teaming + bias.

Applied AI

Voice + chat agents + workflow automation.

Ready to build
AI you can trust?

Talk to a solutions architect — get a pilot scoped in 48 hours.

Start a project Explore Solutions