Chat agents that
finish what they start.
Multi-channel chat agents with tool use, memory and RAG — for customer support, sales, internal ops. Calibrated for your tone, gated by your safety policy.
Built for production, not just demos.
- Channels: web widget, SMS, WhatsApp, Slack, Teams, email
- Tool use against your APIs + RPA + CRM + ERP
- Session memory + cross-session profile memory
- RAG over your KB + tickets + product docs
- Multilingual conversational handover across 60+ languages
- Brand persona + house style adherence
- Full guardrails — refusals, escalation, PII redaction
- Human-in-the-loop on low confidence or sensitive topics
How a typical engagement runs.
Scope
Map intents, tools, KB sources, escalation rules and brand persona.
Ingest
Index KB + product docs + ticket history into RAG store.
Tools
Wire your APIs as agent tools with schemas + rate-limits + dry-run.
Pilot
Soft-launch on 10% traffic with HITL fallback + side-by-side eval.
Scale
Production rollout with live containment + CSAT + drift dashboards.
What you get in your bucket.
Questions, answered.
OpenAI, Claude, or self-hosted?
All three. We can route per-intent to the best model — and quietly fall back if your primary provider has an outage.
How is RAG quality?
Our RAG stack uses hybrid retrieval + re-ranking + grounding checks. Citations are inline with sources; ungrounded statements are blocked.
What's containment in practice?
75-90% depending on domain. We measure 'sustained containment' — handled without human handoff AND with positive CSAT.
Can it write back to my CRM?
Yes — Salesforce / HubSpot / Zendesk / Freshdesk / Linear, plus generic webhooks for anything else.
Ready to build
AI you can trust?
Talk to a solutions architect — get a pilot scoped in 48 hours.